... can be a hazardous lot, but they can also save you from an accident. It used to be that storage was always a backseat driver of content-centric law firm IT projects -- something tacked on to the back end of content-driven processes to store data. But EMC is changing that with its recent purchase of Infra Corp. Infra develops infraEnterprise, a Web-based solution for automating IT Service Management processes throughout an enterprise.
The infraEnterprise solution includes incident, problem, change, configuration and availability management processes, all certified under ITIL (IT Infrastructure Library).
With Infra technology and an already-tight grip on content with their storage and virtualization products, EMC aims to control IT processes and reduce service interruptions and downtime -- they look well-equipped to take the wheel.

